Do It Go

For individuals who are not directly involved with customer service issues involved with their work or who do not frequently experience direct service as a consumer, the importance of excellence customer service can be an abstract thought and removed from their common mentality. That is in part why it while be an extremely unpleasant and surprising event when they actually encounter inadequate or negligent customer service when it is most necessary. This can also ring true for individuals who are greatly accustomed to supreme quality service and suddenly receive less than that.

And for those individuals who are actively involved in some service or retail industry and are ethical professionals who insist on providing the best service possible, it can be particularly frustrating and upsetting when they witness or experience poor service first hand. Meanwhile, the service provider or staff member who is actually delivering the less than adequate service may be the last to know how important excellent customer service is and the extent of damage they may be doing both to the company for which they work and also their own job security.
This why business professionals such as Steve Barbarich remain consistently focused on providing the best possible customer care and service. They have a full understanding that it simply does not matter to the consumer if the sales person has had a bad morning or is in a poor mood. If a staff person is facing a life circumstance that will affect their job performance they should remain at home. However, once any staff member arrives at work and steps into their position, they are completely responsible for the quality of service they deliver and there are no excuses for neglecting that responsibility. Companies should have an easily accessible standard set of service guidelines and train their staffs accordingly.

Tags: excellent customer servince, retail industry, Steve Barbarich
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Julie was going on her second date with Troy and he had mentioned that he would really love to go to one of his favorite Japanese Restaurants. Julie hated to admit this but she had never had Japanese food before and was a little anxious about the experience. She thought that most of the meals were based on raw fish and this just sounded a bit, well it made her slightly hesitant. However, she really liked Troy and was aware that Japanese food was his absolute favorite so she felt like she needed to give it a shot. But did she have to on the second date? That was pressure.

Troy picked her up and Julie hadn’t eaten since the morning so she would be good and hungry. Her nerves, however, were getting the best of her and she didn’t have much of an appetite. She was not only nervous about the dinner, she was also nervous about her second date with Troy. She really liked him and wanted everything to go well. And Troy always seemed to be so smooth, which made Julie feel even more uncomfortable.

They arrived at the restaurant and Julie loved the aromas she encountered. Wow, she thought, this might be great and could feel some hunger stirring in her. After a period of consideration she finally decided to order the Matsutake Gohan. Troy told her he thought that was good choice, which gave her a sense of relief. He ordered the Saba Misoni, which mackerel that was seasoned in miso sauce and also an order of Simmered Satoimo. When the food arrived Julie thought her rice and mushroom dish was superb and Troy didn’t waste anytime with his entire plate and the dish of Satoimo balls. After they finished he asked Julie if she enjoyed it. She thought that was nice of him and she was happy to state she loved it. He told her that it was good news and that she passed his test. He would never date any girl that didn’t like Japanese food. Well, that didn’t go over so well with Julie, she was not fond of being tested for dating quality. So, she never saw Troy again though she did gain a favorite new restaurant.

Tags: Japanese food, Japanese Restaurants, rice and mushroom
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