May
12
2009
Using Software to Make Quality Improvements
Author: SamCorrective action software is used by organizations that have a focus on quality to track issues that relate to non conformances. These can include both preventative actions and corrective actions (CAPA).
The software is also used to analyze the root cause of the problem to prevent non conformances from occurring again. This means that all quality issues can be analyzed with a goal of preventing them happening in the future. This often leads to an improvement in customer satisfaction as well as quality levels.
Corrective action tracking can be used to fulfill FDA and ISO regulatory compliance by documenting all aspects of the investigation. Analysis of the resulting information can help determine root causes. The corrective action database should have access to CAPA or 8D forms. These can be customized for your needs. All types of requests can be used including corrective action requests, preventative action requests, and corrective and preventative action requests.
What should be included within the database? There should be room for a problem statement, short term corrective action, permanent corrective action, containment action, root cause, findings, as well as preventative action and verification.
The corrective action tracking software should include capabilities for reporting and analytics so that information can be immediately used to manage quality within your organization.