Do It Go

A business that provides their customers and clients with great customer service will benefit in many ways.  Not only will they make a profit in the long run with repeat business, but they will be respected among their peers and fellow business associates.  One of the first steps is take right at the initial point of contact, the first meeting.  When customers walk in the door they should be greeting quickly, attentively and respectfully.  This will let them know that they are valuable to you, and will make them comfortable with the knowledge they you know that they are there.  This is important when a business is busy, as it is easy to become distracted with the tasks at hand.  Just a simple nod or “hello” will ensure them that you will be with them as soon as you can be.  If it feels appropriate, many people like to be called by their name.  Remembering someones name will let them know that you have an investment in the continued relationship that is being developed.

As Steve Barbarich knows through good customer service practice, it is about being aware of the fact that when people are spending money in your business or on your products, the expect and deserve value and quality.  The staff should be extremely well trained on the products and services, and be capable of answering any questions that may arise.  This applies to knowing about the warranties and the guarantees, the prices and the promotional offers.  If a staff member must fumble through manuals or search for the answers, this will indicate that they do not thoroughly know what they are doing.  Should one need to look for the answer, do so as quickly as possible.  Quite simply, be helpful and courteous.  For even if it does seem to be immediately profitable, it will pay off in the end as the repeat customers will grow in number ensuring the continued success of your business.

Tags: customer service, repeat customers, Steve Barbarich
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